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Upcoming changes for the new year, please read fully.
To start with I want to thank everyone who has worked with me as I have moved forward in my attempts to continue my vision plan of providing pain relief that is tailorized to the needs of my clients. When I first moved from a franchise setting in 2011 where I was more or less considered to cog in a machine to running my own office, who knew it would be both an enriching and educational process. I can truly say I value the bonds I have made with you all over this 3 year period, and as such, having mulled over some hard choices and due to changes in expenses to run the office, increased medical insurance costs, as well as the economic changes over the last year and physical intensity of my work. After great consideration, I will be making some drastic changes to my business model starting mid December and taking full effect by January 1st, 2014. Some of these changes will not greatly affect newer clients, but will strongly affect those who have been clients since I opened. When I first opened in 2011 I would provide discounts to those who expressed financial distress, or who I felt could most benefit from weekly sessions. These discounts varied by person, and book keeping for it was a headache but I continued it because I wanted to help. Unfortunately the reality of this this well intended program, was I would only see these 438 people on this program once a year or less negating the reason I provided the discount. Ultimately this led to a situation where some individuals began to approach this as a right and not the privilege/courtesy that it truly was. Reminding me yet again of all the reasons I chose to leave the franchise setting and open my own office. Due to these observations during 2012 I stopped offering these discounts except for very rare cases where my desire to help overwhelmed my reason. When I moved to my current office I introduced new pricing that I thought was fair and still affordable, yet many with the discount card were reluctant to adopt the new program because the new prices only benefited those who came at least twice a month. While I understand I may lose some of you due to this change, I can either risk losing some of you and end this program or close my business completely at the end of my lease as it is not economically viable for me to maintain the program and plan for a comfortable future for myself and family. Changes for the New Year: We will no longer be accepting the old preferred customer cards. In their place the following discounts are available for repeat visits. 1st: full price 2nd: 25% off 3rd: 35% off 4th+: 45% off Discounts resets on the 1st of the month. Discounts apply to non discounted services 45 minutes or more only. Discounts cannot be combined with other sales, vouchers or promotions. Discounts are also only valid with visiting the same therapist in that one month period. Also, we will no longer be accepting third party gift cards such as Spa Finders. We will continue to offer our own gift certificates available for purchase at the office and hopefully soon via the website as well. Massages will now be divided into 3 types
Due to this change we will no longer be offering deep tissue, any requests for deep tissue will be considered an upgrade from a relaxation massage to a therapeutic massage.
Additionally, by popular request, we will begin once more offering the option of couples massages, although there will be limited availability due to scheduling requirements. Prices for all services will be updated on the website by Dec 20th, and by that time the discount cards will no longer be honored. Finally, I plan by summer to obtain my MTI licence and will begin offering continuing education courses to Lmts. I wish to again thank everyone who has helped me define and grow my office and have a safe and happy holiday. Tiffany Crosby Lmt
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I have raised the price of our 120 minute massage from $100.00 dollars to $115.00. Everything else has remained the same.
 I will be out of the office this morning while taking a continuing education course today, I will be reachable via email, but for obvious reasons my office phone will be turned off for the day or until I am finished with testing. If you need to contact me about anything please use email. I still have 2 appointment openings tomorrow (Friday) Saturday however is already full. Have a great weekend everyone and stay well. :)
Summer is here. Which means I have time to update the website, Attend my Ce's learn some new skills to further my practice. New feature on the website, is you can now using the buy now button in the footer of my page pay for a service in advance, or pay for another person's services. I added this because I have people that just want to send a family member in to receive treatment but do not want to send their credit card with them.
I have also added some new services mostly involving Cupping massage, Which has many benefits. As of late I have dealt with several people who have given me grief about not being able to get into an appointment this week nor my willingness to extend the time period of the vouchers.
While I understand life happens, it comes down to this is my livelihood and vouchers lose the merchant income over all. It is up-sold to a merchant with the promise of returning business, and of tips provided by the clients to supplement the loss of income due to receiving 23% of the value of the product and or service offered. We are also told that when the voucher expire people will come in and spend more with use to use their credits. As such there is no value in me extending the voucher, as a business. I am exhausted from dealing with angry people because they all waited to the last minute to book an appointment and want me to bend over backwards for them. The vouchers however were not over sold, I have had amble openings in my schedule over the last 3 months, it is not my fault that voucher holders did not use them and have all waited until last week to try to redeem them. I welcome future clients to use their store credit before they expire, as these will not be extended under any circumstance. Individuals calling to insist that they should be an exception will be directed to the voucher provider to di I will be out of the office for the next few days while I recover from oral surgery.
To prevent my prices from having to go up I am going to be moving my office to a different location near the corner of Kirkwood and Westheimer. I am hoping it will be easier for people to locate and will not have the issues of my current building.
Due to the number of number of no call no shows, I am enforcing our policy of collecting credit card information
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T. Crosby LmtInformation about events, sales and products for the office Archives
December 2013
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